1. Information you share with us
When you send a project enquiry, we collect your name, email address or phone number, message, service interest and any company name you choose to provide. If you contact us by email, we receive your email address and the content of your correspondence.
Newsletter sign-up collects your email address and records your subscription consent. Please do not include passwords, payment card details or sensitive personal records in an enquiry.
2. How we use information
We use enquiry information to understand your request, reply to you, discuss a possible project and keep an appropriate record of the conversation. Sending an enquiry does not subscribe you to marketing emails.
We use newsletter subscriptions to send occasional Gentiva Labs news and practical software updates. We also process limited technical information to operate the website, prevent abuse and investigate security issues.
3. Newsletter choices
Your subscription becomes active when you enter your email address, agree to receive updates and select Subscribe. We send a welcome email; no confirmation step is required. If you did not subscribe, use the unsubscribe link in that email.
You can unsubscribe using the link in a newsletter email. Unsubscribing stops newsletter messages; it does not stop a reply you requested about a project or other necessary service correspondence.
4. Cookies and technical information
The public website does not currently use advertising cookies or visitor analytics scripts. Website and email providers may process technical data such as IP addresses, request times and delivery information for hosting, security and reliable delivery.
The private staff workspace uses essential authentication cookies and has restricted access. Its account and business records are separate from public website content. We will update this policy if we introduce additional tracking or analytics.
5. Service providers and disclosures
We use service providers to host the website and API, store records and website media, and deliver email. The current setup uses Vercel, Render, Neon, Cloudflare R2 and Brevo. These providers may process information in countries other than your own.
We share information where needed to operate these services, handle your request or meet a legal obligation. We may also disclose information when reasonably necessary to protect people, prevent fraud or defend legal rights.
6. Keeping information
We keep enquiry records while they are relevant to your request and normally review them for deletion within 12 months of the last recorded activity. If a conversation becomes a client engagement, separate project records may need to be retained for contractual or legal reasons.
Newsletter records are kept while your subscription is active. Unsubscribed addresses are removed from the subscriber list. Restricted backups and delivery records are managed through their normal retention cycles.
7. Security and your requests
We use access restrictions, encrypted connections and other reasonable safeguards to protect personal information. No website, email service or storage system can guarantee absolute security.
Depending on the law that applies, you may ask to access, correct or delete your personal information, withdraw newsletter consent or raise a concern about its use. Email contact@gentivalabs.com. We may need to verify your identity before handling a request and may retain information where the law requires it.
8. Other websites and services
This policy covers the Gentiva Labs corporate website and the communications described here. Information processed within MCQ Station and MessNest may be subject to additional product-specific privacy information. Independently operated client applications and third-party websites have their own operators and privacy practices.
9. Updates and contact
We may revise this policy when our services or practices change. The date above identifies the latest published version. For privacy questions, email contact@gentivalabs.com.